Support
Help & contact
Start with the answers below and Apple’s account-management pages. Direct contact is intended for technical issues that remain after these steps, privacy and other legal matters, accessibility, general feedback, feature requests, press, collaborations, and business enquiries.
How do I start my first workout?
Open the training area and choose one of your routines or a spontaneous start. During the workout, record repetitions, weight, and RPE for each set and use the rest timer. Finish only after reviewing the workout summary.
How do I create a training block?
Training blocks are a Premium feature. In the training planning area, create a custom multi-week block or use the mesocycle generator. Set your goal, experience, and available equipment, then review every suggested week, workload, and planned recovery before using the block.
How do I connect Apple Health and revoke access?
Apple Health is optional. When you enable a Health feature in LiftPal, iOS asks only for the relevant categories. Change or revoke individual permissions at any time in iOS settings or Apple Health. Premium and the training log work without Health access.
How do I set up Apple Watch?
At release, you will need a compatible iPhone running iOS 18 or later and a paired Apple Watch running watchOS 11. Start the workout on iPhone; the Watch follows it as a companion and supports input from your wrist. It is not standalone, and the iPhone remains in control of the data.
How do I restore purchases?
Use Restore Purchases in LiftPal with the same Apple ID used for the subscription, then check its status in Apple’s subscription settings. This does not trigger another purchase. If Apple shows an active subscription but LiftPal still does not recognize it, send your pseudonymous support ID and an error description to support@liftpal.app, but never payment information.
How do I view, change, or cancel my subscription?
Open Apple's subscription settings for your Apple ID. Apple shows the term, price, renewal date, and controls for changing or canceling it. LiftPal cannot cancel an Apple subscription itself.
How do I request a refund?
Apple handles payments, invoices, and refunds. Submit a request at reportaproblem.apple.com. Apple's process and mandatory consumer rights apply independently of LiftPal.
Report a problem to Apple →Am I eligible for the free trial?
Only the annual subscription may include a seven-day free trial. Apple determines eligibility based on the account and previous offers. Only the offer displayed by the App Store immediately before confirmation is binding.
How do I back up and transfer my data?
Deliberately start an export in LiftPal and save the resulting .liftpalbackup file to a location you choose. It contains app and workout data plus a limited set of compatibility settings, but no raw values read directly from Apple Health. Password protection is optional. Store the file and password securely and separately.
How do I delete all local data?
LiftPal creates no account. To remove all local app data, delete LiftPal from the iPhone. Exported files, Apple Health data, Apple purchase records, and the Apple subscription are separate and may need to be managed independently.
How do I delete exported backups?
Delete every .liftpalbackup file at the location you chose during export, then empty Trash or Recently Deleted if applicable. LiftPal does not control exported copies and cannot remove them remotely.
Where can I find my pseudonymous support ID?
The pseudonymous support ID is shown in LiftPal's support or settings area. Copy it only for a specific purchase or deletion request. Sending it by email can temporarily link it to your sender address.
How do I report an accessibility barrier?
Email support@liftpal.app with the affected screen, app version, device, iOS or watchOS version, and assistive technology used. Do not send Health or workout content.
Support
When to contact us
Use a clear subject such as “Technical issue,” “Privacy request,” “Legal matter,” “Accessibility,” “Feedback,” “Feature request,” “Press enquiry,” or “Collaboration.” For technical issues, the app version, device, operating system, and a brief description are enough.
Send an email: support@liftpal.appDo not send Health data, workout content, Apple ID passwords, full receipts, or card or bank information.
Email contact does not provide personalized training, coaching, or medical advice. Statutory rights remain unaffected. For acute symptoms or an emergency, contact qualified medical professionals or your local emergency services.